With BOSS Logics his greatest success include
Building and leading a team of Customer Success professionals catering to a client book of over 200.
Product curriculum design for end users to create consistent, comprehensive product training for a mass-market SaaS product.
Internal and external educational content deployment, including videos and help documentation in up to five languages.
Customer Success software implementation to track & maintain Customer relationships.
Implementation of automatic touchbases and re-engagement plans for at-risk users.
Throughout J.D.’s experience as a business professional, he’s had the opportunity to work across multiple teams, and verticals. From working as an individual contributor serving the largest production companies in the entertainment industry, to leading teams serving manufacturers, brands, and retailers in the jewelry industry, he has had a wide range of planning for and responding to different challenges.
His emphasis throughout his career has been in technology implementation and education. With Alcone Company some of his greatest successes included
Partnering with Yotpo for review aggregation, creating a community of users building trust in the products independently.
Cleaning and universalizing product data from hundreds of vendors for consistent and reliable fulfillment and buying.
Implementing a product photography system for the e-commerce environment.
Implementation of Square, Lightspeed, and Quickbooks for trackable sales in national and international tradeshows.
Education and presentation to hundreds of beauty industry professionals with an emphasis on Brand history, product knowledge, and industry expertise.
Product creation including exclusive partnership with Lemonhead (pictured below).